Shan Ratnam

Author is the CEO at Barcode Solutions (, which has been providing software and services to the booksellers for the past 25+ years. Since the launch of cloud based POS and Inventory Management, Barcode has diversified its services to all types of retailers.

Author can be contacted at:

Barcode’s brand of product categories are:

  • POS and Inventory for Booksellers
  • Cloud POS and Inventory Software
  • eCommerce
  • Social Media Marketing
  • POS Hardware

Chat Bots to Automate your customer service and increase sales

by | Oct 23, 2022 | Social Media Marketing

A chatbot is an Artificial Intelligence (AI), interactive messaging system that engages with your customers on behalf of your company, all within Facebook’s popular messenger. And for the most part, no human is required.

Gone are the days of people only being able to call customer service Monday through Friday, 8am – 5pm. Not only do they want answers to their questions right away, but they no longer have to leave their home in order to make a purchase. An interactive chatbot is the perfect tool for any online business.

Technology is here to stay, and customers love how it saves them so much time. Chatbots will save you both time and money since it takes away the cost of traditional person-filled labor positions.

Contact us to help you implement it in your website.